To begin your exclusive custom order, kindly provide the necessary details through the contact page, accessible in the "About Erin Leigh Designs" section below. Your inquiry will receive my prompt attention, and I will respond within 24 hours. The timeline for completing a custom order is subject to the intricacies of the design. If you have a specific deadline in mind, please communicate this in your initial message, and I will aspire to accommodate your request. Alternatively, for ready-to-purchase items, kindly explore the unique selection available on my site. Please note that certain designs are one-of-a-kind, ensuring their exclusivity. For select items, the option to order multiples is available; you can find further information in the item description. Thank you for considering Erin Leigh Designs as your access to distinctive and personalized jewelry. I look forward to the possibility of crafting something truly special for you.
I use Shopify Shipping through UPS and USPS. I have various shipping options from economy mail to 2nd Day Air. This includes shipping and handling costs, with the addition of insurance on higher priced items, for added peace of mind. A tracking number will be promptly provided, ensuring you can trace your package every step of the way. In-stock items are swiftly shipped upon confirmation of your order. If you opt for multiples of select items, kindly allow a few days for meticulous crafting before they are ready for shipment. Your patience during this process is sincerely appreciated.
At Erin Leigh Designs, I prioritize your peace of mind, offering secure payment options through Shopify. You can conveniently complete your purchase using all major credit cards with the assurance of a safe and encrypted transaction process. Additionally, we gladly accept payments through the trusted platform of PayPal, providing you with flexible payment choices that suit your preferences.
I have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact me at firstname.lastname@example.org. If your return is accepted, I will send you a return shipping label, as well as instructions on how to return your package. Items sent back to me without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 728 Shirley St. Albuquerque, NM 87123. You can always contact me for any return question at email@example.com. Damages and issues: Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Exceptions / non-returnable items: Certain types of items cannot be returned, such as special orders or personalized items. Unfortunately, I cannot accept returns on sale items or gift cards. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This return must be approved by me before shipping it back. European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds: I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at firstname.lastname@example.org.